WHY IS DRYWALL NATION CHARGING FOR SUBSCRIPTION SERVICES?

Drywall Nation has a few revenue sources. One source comes from contractor service members who pay a fee for Bronze, Silver or Gold memberships to Drywall Nation.

Drywall Nation also generates revenue from suppliers and manufacturers who pay a fee to advertise. 

IS DRYWALL NATION AVAILABLE IN MY AREA?

 If you’re in the US and Canada – yes! Activity based on existing members. Remote areas will likely have a limited number of Contract Service Members.

Why wait? Join Today here

HOW DO MEMBERS GET ON THE LIST?

Most Members sign up directly.

Subscriptions are geared to contractors, suppliers or manufacturers.

Sometimes a member will recommend another business to sign up. They are added when a contractor submits feedback about the quality of their work. At that time, we set up a profile for the business to accompany the review. If a contractor you’ve used isn’t a member yet, add them by submitting a review so other members can find out about their work!

A Supplier or Manufacturer can also set up a profile so that their contact information will appear on the List. These members will not receive reviews nor will they be permitted to review other members.

All members can use their accounts to check their reviews and maintain their reputation in the Drywall Nation community. If you are a business owner and you want to appear as a member, learn more here!

LICENSES, BONDS, AND INSURANCE

IF YOU ARE HIRING A CONTRACTOR IT IS UP TO YOU TO MAKE SURE THAT ALL THE DOCUMENTATION IS IN PLACE.

We encourage all members to be Licensed, Registered and Bonded. Every member should have insurance it speaks volumes about their attention to detail and professionalism. Before subcontracting a member, ask to see a Certificate of Insurance and call to make sure the policy is current and has enough coverage for your project. The two most common types of insurance are liability insurance and worker’s compensations. Liability insurance covers property damage and injuries caused by the contractor’s work. It won’t normally pay for repairing or replacing bad work; that’s the purpose of a bond. Workers’ compensation provides payments to injured workers (regardless of who was at fault in the accident) for lost wages and medical services. It also provides benefits to the contractor’s family in the event of death. In most cases, if the owner is the only employee, workers’ comp is not required.

But we do not have the infrastructure in place yet to ensure member credentials but we have put together a brief summary about choosing licensed, bonded and insured contractors.

Licensing indicates that the contractor has been granted a trade license as mandated by state and local laws. Generally, members must pass competency tests for business practices and trade skills, pay a fee, and prove insurance and/or bonding.

Registering usually requires contractors to prove insurance and pay a fee, but only sometimes requires bonding and rarely tests competency. Registering is typically less stringent than licensing; however, in a few areas of the country, licensing and registering is used interchangeably.

Bonds are arrangements between the contractor and a third-party, private bond issuer or a recovery fund held by the licensing municipality. Homeowners may petition for reimbursement through the third party if contractors harm them financially because of shoddy work or failure to pay subcontractors as promised.

ONLINE COMMENTS POLICY

PLEASE BE COURTEOUS AND RESPECTFUL WHEN ADDRESSING OTHERS.

YOU ARE PROHIBITED FROM SOLICITING OR POSTING INFORMATION OR REVIEWS REGARDING SPECIFIC SERVICE MEMBERS. ANY SUCH POSTS WILL BE REMOVED. FOR MORE INFORMATION ABOUT LOCAL MEMBERS IN YOUR AREA, YOU CAN SEARCH DRYWALL NATION. IF YOU’RE READY TO SUBMIT SOME FEEDBACK ABOUT A SPECIFIC SERVICE PROVIDER, WRITE A REVIEW!

YOU ARE PROHIBITED FROM POSTING COMMENTS THAT MAY BE CONSIDERED BY DRYWALL NATION TO BE UNLAWFUL, HARASSING, LIBELOUS, ABUSIVE, THREATENING, OBSCENE, PROFANE, HATEFUL, OFFENSIVE, HARMFUL, VULGAR, DISTASTEFUL, DEFAMATORY, INVASIVE OF ANOTHER’S PRIVACY OR PROPRIETARY RIGHTS, OR RACIALLY, ETHNICALLY OR OTHERWISE OBJECTIONABLE. ADDITIONALLY, SALES PITCHES, OVER-PROMOTION OF YOUR BRAND OR COMPANY AND SPAM ARE PROHIBITED.

ANY POSTS VIOLATING THESE RULES WILL BE PROMPTLY REMOVED.

ANY VIOLATION OF THIS ONLINE COMMENTS POLICY MAY RESULT IN THE REVOCATION OF YOUR FUTURE ACCESS TO DRYWALL NATION ONLINE FORUMS.

We welcome online comments and interaction in the forum and encourage the discussions that take place. However, comments and questions are not subject to the same verification process as our member reviews. Ideas expressed in the comments are those of the original author and do not reflect the views of Drywall Nation.

We are not moderating the forums but we will investigate every complaint brought to our attention.

Online comments should be focused on the subject matter being discussed. We do ask for your first and last name and email address when you post a comment, but only your name (First and Last) will be visible to the public. Please DO NOT LEAVE PERSONAL INFORMATION such as your home telephone number or address in your comment.

ACCEPTED PAYMENT METHODS

We accept the following forms of payment:

Visa •MasterCard •American Express •Discover •PayPal

PRIVACY POLICY

Drywall Nation does not sell, rent, or trade your email address or any other personal information. We respect your privacy and take the responsibility of protecting the information that you share with us very seriously. View our complete privacy policy and let us know if you have any questions or concerns.

HOW DO MEMBERS RECEIVE RATINGS?

Members are graded when a member or other consumer submits feedback. The rating system we use is on a “1” through “5” scale, “5” being the best. This is to grade the quality of the consumer’s experience with a provider.

Members can’t change their rating and they aren’t allowed to grade themselves. Only other Drywall Nation members, through their reviews, have the power to change a company’s overall grade.

HOW DO I KNOW THE WEBSITE IS SECURE?

Drywall Nation uses STRIPE for all online credit card transactions.

Drywall Nation also uses “Https” and runs on WordPress.com platform which ensures all security measures are up to date.

To confirm, look for the lock or follow the directions below. If you’re using another browser, check the online help provided by your browser.

Internet Explorer

On the page where you are prompted to enter your credit card number, right click on the page.

Select Properties.

Select Certificates to see information.

Firefox

On the page where you are prompted to enter your credit card number, right click on the page.

Select View Page Info.

Click on the Security tab at the top to see details.

Chrome

On the page where you are prompted to enter your credit card number, right click on the page.

Select View Page Info.

A pop-up will be displayed immediately below the address bar indicating page’s security level.

Safari

A lock icon appears near the top right corner of the screen when using a secure connection.

With a secure connection, that address of the website will begin with “https:” instead of “http:”

LOGIN TROUBLE GUIDE

To login to your membership, visit www.DrywallNation.com and click the Login In button/icon in the top, right hand corner of your computer screen. In the Member Sign In area, enter your full email address and password. You may also use your Gmail account to sign in.

If you’re having any troubles getting signed in, we are here to help, and we apologize for the frustration. Use this troubleshooting guide to identify common roadblocks our members have encountered and some easy solutions.

I can’t login because:

I need to reset my password.

I don’t know which email address I used.

Please refer to your activation email for correct email address. If you are using the correct email address, please try resetting your password.

I am getting an error message that says:

The email address or password you’ve entered is incorrect.

Invalid credentials entered.

The Drywall Nation server had trouble processing your request. Please click the back button and try again.

Too many redirects.

Internet Explorer cannot display webpage.

Not all tablets are compatible with our website at this time. For the best user experience please ensure the software and technology you are using is up to date. Sometimes downloading a different browser from your app store eliminates login issues. If you still have problems logging in or using the website, you may need to try a different device. We apologize for any inconvenience.

Still having difficulties accessing our site? Visit our Contact Us page to submit a request or email support@DrywallNation.com. Please include your full name, address, and phone number so we can identify your account.

HOW COMPANIES ARE DISPLAYED:

We don’t offer paid or sponsored listings.

Once a query is entered the members closest to your location will be listed first. Your browser will automatically locate your city. Location is based upon your devices IP address location. We can’t ensure the exact accuracy because a third party API is using your IP address to detect your location. We do not ask for your permission to share your location therefore the accuracy is relative to your IP address, but generally it is very close to where you are anyway.

BACKGROUND CHECKS ON PROS

Drywall Nation does not conduct any background checks.

It is up to you to conduct a criminal background check biennially on the principal/owner or relevant manager of all Members. While we always strive to provide the most current information, we also recommend that you perform your own research on the companies you hire. However, any complaints filed with Drywall Nation will be investigate

HOW DO I UNSUBSCRIBE FROM EMAILS, CALLS, OR MAIL?

How do I Delete my membership?

Please contact us directly via email at support@drywallnation.com

WHICH MEMBERS UNDERGO A BACKGROUND CHECK?

Drywall Nation does not background check member. However, members may have their own background check policies, which can be found on their Drywall Nation profiles.

CAN I BE ASSURED THAT THE MEMBERS ARE PROFESSIONAL AND RELIABLE?

Drywall Nation always encourages user and members to do their own due diligence on the companies that you hire.

DRYWALL NATION BLOG

The blog is a culmination of all social media content. It’s the best of the best. Drywall Nation Blog showcases and delivers the very greatest of what Drywall Nation has to offer to our members, month in and month out. Suggestions and content ideas can be sent to support@DrywallNation.com.

MUD BOX

When a member doesn’t substantively respond to a member’s complaint or failed to follow through on a promise to a member, this member is thrown into the “MUD BOX”. It is our way of alerting other members about a provider who is making a complaint. This member’s profile will still appear until a full investigation is completed. They will only appear in the MUD BOX if:

1. They didn’t respond to our Complaint Investigation Resolution Process.

2. They agreed to resolve an issue with a member, but then failed to follow through.

While a provider is in the MUD Box, a notice is placed on its profile and it is excluded from category and keyword searches, but can be accessed using a provider-specific name search. A provider can be taken out of the MUD Box and restored when resolution has been reached.

AUTOMATIC RENEWALS

For your convenience, Drywall Nation memberships automatically renew at the end of their term. Your renewal fee may differ from another member’s fee. At the end of your term, your subscriptions will continually renew based on your subscription plan. Your STRIPE account or credit card on file will be billed on the last day of your membership. Please note that if a payment fails to process, additional attempts will be made.

WHICH MEMBERS ARE ON DRYWALL NATION?

Are you interested in seeing which Members are on Drywall Nation?  If you are a member or user who would like more information about Drywall Nation memberships, please contact us at support@drywallnation.com.

LINK BRIAN”S LAUNCH VIDEO HERE

If you are a member and want to list your business on Drywall Nation, please email us at support@drywallnation.com.

WHAT ARE MY MEMBERSHIP OPTIONS?

Currently Drywall Nation memberships consist of three groups: Contractors, Suppliers and Manufacturers.

Visitors outside of those categories can sign up for a free user account which allow them to write reviews of members they have existing relationships with.

You can view your membership dashboard on your desktop or mobile device (in landscape mode).

To take advantage of an Drywall Nation membership now visit the Join the Nation page or email us at support@drywallnation.com

WHAT DOES NATIONWIDE COVERAGE MEAN? 

Members who join Drywall Nation in memberships get access to reviews from all over the country, helping members find rated service pros almost anywhere!

IF MEMBER RATES CHANGE, WHEN WILL THEY TAKE AFFECT?

We will notify you via email or text that they take affect during your next billing cycle. After that time, the price of your membership may change to reflect the then-current price for your membership plan. Members may view their plan information, including renewal date, by visiting their dashboard at DrywallNation.com.

WHAT IS THE COMPLAINT RESOLUTION PROCESS? 

If a dispute arises with a member, please contact us our team via email at support@drywallnation.com to facilitate communication between the members. This way we can help find a mutually agreeable solution. Since every situation is different we will work to expedite each matter.

CAN A USER WRITE A REVIEW ABOUT A MEMBER WITHOUT JOINING DRYWALL NATION?

No.

You need a free user “nonsubscriber” account.

WHY ARE THE REVIEWS ON DRYWALL NATION TRUSTWORTHY? 

We take a number of precautions to ensure that members can’t manipulate their reviews or grade ratings on the List. Some of our safeguards include:

No biased reviews: Companies are not allowed to rate themselves, and all consumers must confirm that they are not affiliated, or in competition, with the company when leaving feedback.

No anonymous comments: To ensure the integrity of feedback, we do not allow anonymous reviews. Consumers are required to provide their contact information before leaving review so we always know who is submitting feedback.

Please contact us if you feel a review is violating our policy. Any company engaging in fraudulent behavior will receive a written warning once. If they continue violating our policy they will be removed from the network. Additionally, members can’t remove their names from the network, so companies can’t hide poor ratings or fraud notices.

DEFINITIONS OF GRADING CRITERIA

Members receive a rating only after a member or user submits a feedback on their experience.

Our review forms use a rating system of “1” through “5” grading scale (just like a report card) and is used to qualitatively rate your experience. There is a field available for the work that was completed to be described and provide additional comments.

Service professionals

   •Price: Did you get your money’s worth? Was the member’s price fair?

   •Quality: Did the service and materials meet expectations?

   •Responsiveness: Did the they respond to calls, emails, or questions in a timely manner?

   •Professionalism: Were they courteous? Was the member courteous?

  •Punctuality: Were they on time for appointments? Did the staff attend to you quickly?

   •Cleanliness: Was the jobsite left in a clean manner?

   •Safety: Was equipment put away, were tools properly stored and were there no trip hazards?

   •Availability: Were you able to schedule an appointment within an acceptable timeframe? Were visitation hours adequate?

  •Friendliness of Staff: Was the office staff polite?

   •Communication: Did the member discuss service agreement options?

   •Solution provided: Was project solution successful?

   •Billing and administration: Was billing easy to understand?

DOES DRYWALL NATION ACCEPT ANONYMOUS REVIEWS?

No. in an effort to prevent purposeful manipulation of a member’s rating and to ensure fairness, Drywall Nation will not accept anonymous feedback.

CAN MEMBERS ADVERTISE ON DRYWALL NATION?

Drywall Nation allows members to advertise coupons, discounts or other promotions to our members on their bio as part of the subscription services provided. Companies are not obligated to advertise, nor does their decision to advertise affect their rating or their reviews.

WHY CAN’T I FIND A SPECIFIC MEMBER LISTED?

Try typing their name into the “What” field on the home page and their listing should pop up. We’re here to help! Contact us if you’re still having trouble finding what you need via email at support@drywallnation.com

NATIONWIDE SEARCHING

All Drywall Nation members now have access to reviews all over the country. We allow members to add additional cities to their membership for a fraction of the annual membership fees. Members may request to add multiple location by email at support@drywallnation.com.

In order for these locations to be posted on a member’s profile members will need to produce proof of physical location existence.

PO Boxes are NOT included.

UNDERSTANDING AND SORTING SEARCH RESULTS

To get a list of members that can help you with an upcoming project, start by searching the directory. Your search results will be comprised of information about members in your area, including the following:

  • The member’s profile including name, contact information, company description and rating. You may view announcements, user submitted photos or videos the member has posted.
  • You’ll see the number of reviews the provider has received in the service category in the past three years. The review count currently is limited to users and members.
  • If a company is offering coupons or ecommerce deals.
  • The content published in the search is a reflection of the member’s input. Drywall Nation strongly encourages you to perform your own research and verification process to confirm the accuracy of the information published.

Please note that if a member fails to continue to meet the standards of Drywall Nation, it can lose eligibility advertise discounts on our website or magazine or appear in search results.  Drywall Nation may from time to time modify the eligibility requirements.

You can find companies that are closer to home by adjusting the distance filters to the near your search results.  You can also specify the name of a company in your filtered search results.